INICIO ΝNDICE DE PRODUCTOS VIDEOS/DVDs VIDEOS FISH! ENLACES CONTACTO - PEDIDOS

VIDEOS EN INGLΙS

CΣDIGO        TITULO                                                                              MINUTOS        

 

 

00.01X   THE PANEL INTERVIEW.................................................................................................  
00.01A   THE PANEL...................................................................................................................... 
00.01B   THE APPLICANT............................................................................................................ 
00.02X   WHAT IS NEGOTIATION?.............................................................................................. 

00.02A   WHAT IS NEGOTIATION?.............................................................................................  

00.02B   PREPARATION & PLANNING......................................................................................

00.02C   THE LANGUAGE OF NEGOTIATION......................................................................... .

00.02D   DEVELOPING CREATIVE ALTERNATIVES............................................................... 

00.02E   REACHING AGREEMENT............................................................................................  

00.02F   SUMMARY.......................................................................................................................  

00.03X   PERFORMANCE MANAGEMENT SERIES................................................................... 

00.03A   APPRAISAL INTERVIEW............................................................................................... 

00.03B   SURVIVING THE APPRAISAL INTERVIEW............................................................... 

00.03C   THE PERFORMANCE REVIEW.................................................................................. 

00.03D   PERFORMANCE COUNCELLING.............................................................................

00.04A   YOU’RE FIRED!................................................................................................................

00.05A   MOTIVATION...................................................................................................................

00.06A   TEAM DEVELOPMENT & MAINTENANCE..................................................................

00.07X   SHORT SOLUTIONS BY LOIS GRANT........................................................................  

00.07A   RESOLVING CONFLICT...............................................................................................   

00.07B   DISCIPLINE INTERVIEW..............................................................................................   

00.07C   APPRAISAL INTERVIEW...............................................................................................   

00.07D   INDUCTION....................................................................................................................   

00.07E   MANAGING CHANGE....................................................................................................   

00.07F   COMMUNICATION.........................................................................................................  

00.07G   SUPERVISION...............................................................................................................  

00.07H   MOTIVATION...................................................................................................................  

00.07I    DELEGATION..................................................................................................................   

00.07J   COUNSELLING INTERVIEW........................................................................................   

00.07K   TERMINATION INTERVIEW......................................................................................... 

00.08A   STRATEGIC PLANNING.................................................................................................

00.09A   WHAT IS BENCHMARKING?........................................................................................

00.10A   WHAT IS ENTERPRISE BARGAINING?.......................................................................

00.11A   WHAT IS SEXUAL HARASSMENT?............................................................................

00.12A   WORKPLACE HARASSMENT......................................................................................

00.13A   MANAGING DIVERSITY..................................................................................................

00.14A   AN EQUAL CHOICE........................................................................................................ 

00.15A   GIVING & RECEIVING FEEDBACK................................................................................

00.16A   10 SINS OF COMMUNICATION....................................................................................

00.17A   REVOLVING DIFFICULT SITUATIONS.........................................................................

00.18A   WRITING FOR BUSINESS..............................................................................................

00.19A   ON THE BRINK OF PERFECTION..................................................................................

00.20A   DO IT RIGHT.....................................................................................................................

00.21X   DEALING WITH STRESS MODULES ONE AND TWO............................................... 

00.21A   MOD. 1 - WHAT IS STRESS?....................................................................................... 

00.21B   MOD. 2 - STRESS BUSTERS......................................................................................

00.22X   TOTAL QUALITY SERVICE SERIES.............................................................................  

00.22A   MANAGING FRONTLINE STAFF..................................................................................  

00.22B   WORKING ON THE FRONTLINE................................................................................  

00.22C   MANAGING INTERNAL CUSTOMER SERVICE.......................................................  

00.22D   7 SINS OF INTERNAL CUSTOMER SERVICE.........................................................

00.23X   CUSTOMER SERVICE SERIES..................................................................................... 

00.23A   CALMING THE IRATE CUSTOMER............................................................................ 

00.23B   BODY LANGUAGE.........................................................................................................  

00.23C   BENEFITING FROM COMPLAINTS............................................................................ 

00.23D   QUESTIONING FOR CLARITY....................................................................................  

00.23E   MEETING & GREETING................................................................................................ 

00.23F   IT’S UP TO YOU.............................................................................................................. 

00.23G   BODY LANGUAGE OVER THE PHONE.....................................................................  

00.23H   SATISFIED CUSTOMERS.............................................................................................  

00.23I   THE SINS OF CUSTOMER SERVICE......................................................................... 

00.23J   WHO’S TO BLAME.......................................................................................................... 

00.24A   INTERNAL CUSTOMER SERVICE................................................................................ 

00.25A   TELEPHONE EXCELLENCE..........................................................................................

00.26X   THE PERFECT ANSWER...............................................................................................

00.26A   PROGRAMME 1..............................................................................................................

00.26B   PROGRAMME 2..............................................................................................................

00.26C   PROGRAMME 3.............................................................................................................. 

00.27X   TELEPHONE SELLING................................................................................................... 

00.27A   VIDEO ONE.................................................................................................................... 

00.27B   VIDEO TWO.................................................................................................................... 

00.28X   10 MINUTES MOTIVATORS......................................................................................... 

00.28A   HOW TO SELL YOURSELF......................................................................................... 

00.28B   HANDLING PRICE OBJECTIONS.............................................................................. 

00.28C   PROSPECTING............................................................................................................. 

00.28D   TURNING CUSTOMERS INTO CLIENTS................................................................. 

00.28E   I’LL THINK ABOUT IT....................................................................................................  

00.28F   INTRODUCTION TO SELLING.................................................................................... 

00.28G   GONNA BE A BIG WHEEL SOMEDATY.....................................................................  

00.28H   CLOSING........................................................................................................................ 

00.28I    NEVER GIVE UP.............................................................................................................  

00.28J   NO EXCUSES................................................................................................................. 

00.29X   CONSULTATIVE SELLING............................................................................................. 

00.29A   INTRODUCCTION.........................................................................................................  

00.29B   TALK LESS,SELL MORE.............................................................................................. 

00.29C   QUALIFYING SKILLS..................................................................................................... 

00.29D   THE BUYING DECISION.............................................................................................. 

00.29E   HANDLING OBJECTIONS............................................................................................  

00.29F   COMPLETING THE SALE..............................................................................................  

00.30X   BALANCING THE SALE..................................................................................................

00.30A   THE FOUR SALES STYLES.......................................................................................... 

00.30B   BREAKING THE SLAP CYCLE..................................................................................... 

00.30C   ELEPHANT HUNTING.................................................................................................. 

00.30D   KEEP TABS..................................................................................................................... 

00.30E   HANDLING OBJECTIONS............................................................................................. 

00.30F   CLOSING.......................................................................................................................... 

00.31A   BENEFIT SELLING............................................................................................................ 

00.32A   MANAGING YOUR TIME MORE EFFECTIVELY............................................................ 

00.33A   HOW TO MAKE YOUR ADVERTISING $ WORK HARDER........................................ 

00.34A   CHECK THAT CASH, CASH THAT CHEQUE............................................................... 

00.35X   THE LEADERSHIP KIT.................................................................................................... 

00.35A   IT’S NOT MY FAULT!...................................................................................................... 

00.35B   EMPOWERMENT........................................................................................................... 

00.35C   CHANGE.......................................................................................................................... 

00.35D   LEADERSHIP................................................................................................................. 

00.36A   HANDLING ANGRY CUSTOMERS OVER THE PHONE.............................................. 

00.37A   HOW TO SAY NO AND MAINTAIN CUSTOMER SERVICE........................................ 

00.38A   WHEN HARRY COACHED SALLY................................................................................. 

00.39A   SHOWTIME: THE NEW ORGANISATION..................................................................... 

00.40A   EVERYBODY’S IN SALES.............................................................................................. 

00.41A   EVERYBODY’S IN CUSTOMER SERVICE.................................................................... 

00.42A   DEALING WITH CUSTOMER AGGRESSION............................................................... 

00.43A   WHAT DID I DO WRONG?............................................................................................. 

00.44X   BUSINESS SKILLS SESSION STARTERS.................................................................. 

00.44A   SUCCESS IN SMALL BUSINESS.................................................................................  

00.44B   PLANNING........................................................................................................................  

00.44C   STRUCTURE...................................................................................................................  

00.44D   BUSINESS FINANCE......................................................................................................  

00.44E   COST, PROFIT & BREAKEVEN.....................................................................................  

00.44F   MARKETING......................................................................................................................  

00.44G   MARKETING.- ADVERTISING & PROMOTION...........................................................  

00.44H   MARKETING: THE MARKETING PLAN........................................................................  

00.44I   EXPORTING.......................................................................................................................  

00.44J   LEGAL OBLIGATIONS.....................................................................................................  

00.44K   MANAGING PEOPLE.......................................................................................................  

00.44L   MONITORING BUSINESS PERFOMANCE..................................................................  

00.45X   SALES MEETING..............................................................................................................

00.45A   QUESTIONING SKILLS.................................................................................................. 

00.45B   GOAL SETTING..............................................................................................................

00.45C   PSYCOLOGY OF SELLING...........................................................................................

00.45D   HABITS, SYSTEMS, COMMITMENTS..........................................................................

00.45E   TARGET MARKETING....................................................................................................

00.45F   NEGOTIATION SKILLS...................................................................................................

 

00.200          TEAM BUILDING........................................................................................................

00.201          SITUATIONAL STYLE OF LEADERSHIP.................................................................

 

01.001          SHOW BUSINESS....................................................................................................

01.003          IN TWO MINDS..........................................................................................................

01.004          THE MEETING OF MINDS.........................................................................................

01.005          AWKWARD COSTUMERS........................................................................................

01.009          THE BALANCE SHEET BARRIER............................................................................

01.010          WHEN I'M CALLING YOU.........................................................................................

01.011          SUCCESS AT SELLING.‑ P. I.‑ THE PREPARATION............................................ 

01.012          SUCCESS AT SELLING.‑ P. II.‑ THE PRESENTATION.........................................

01.013          SUCCESS AT SELLING.‑ P. III.‑ DIFFICULT COSTUMERS..................................

01.014          SUCCESS AT SELLING.‑ P. IV.‑ CLOSING THE SALE.........................................

01.015          HOW NOT TO EXHIBIT YOURSELF........................................................................

01.016          WILL YOU ANSWER TRUE?...................................................................................

01.017          THE COLD CALL.......................................................................................................

01.018          THE UNORGANISED MANAGER.‑ P. I.‑ DAMNATION..........................................

01.019          THE UNORGANISED MANAGER.‑ P. II.‑ SALVATION..........................................

01.020          BUDGETING...............................................................................................................

01.021          I'D LIKE A WORD WITH YOU..................................................................................

01.022          MAKING YOUR CASE...............................................................................................

01.028          THE TELEPHONE BEHAVIOUR...............................................................................

01.029          MORE BLOODY MEETINGS ....................................................................................

01.030          CAN YOU SPARE A MOMENT?..............................................................................

01.031          THE GRAPEVINE.......................................................................................................

01.032          HOW AM I DOING?...................................................................................................

01.033          MAN HUNT.................................................................................................................

01.034          YOU’LL SOON GET THE HANG OF IT (V.A.).........................................................

01.035          DECISIONS, DECISIONS..........................................................................................

01.037          MEETINGS BLOODY MEETINGS.............................................................................

01.038          THE UNORGANISED MANAGER.‑ P. III.‑ LAMENTATIONS.................................

01.039          THE UNORGANISED MANAGER.‑ P. IV.‑ REVELATIONS....................................

01.040          IN SEARCH OF EXCELLENCE.................................................................................

01.041          IF LOOKS COULD KILL...........................................................................................

01.042          PRESCRIPTION FOR COMPLAINTS......................................................................

01.043          FROM NO TO YES......................................................................................................

01.044          THE COMPETITIVE SPIRIT......................................................................................

01.045          NEGOTIATING. PROFITABLE SALES.‑ P. I.‑ PREPARATION.............................

01.046          NEGOTIATING. PROFITABLE SALES.‑ P. II.‑ NEGOTATION...............................

01.047          THE CUSTOMER IS ALWAYS DWIGHT.................................................................

01.048          THINK OR SINK.........................................................................................................

01.049          GRIME GOES GREEN................................................................................................

01.050          THE HELPING HAND.................................................................................................

01.051          TALKIN TO THE TEAM..............................................................................................

01.052          WHEN CAN YOU START..........................................................................................

01.053          AN INSIDE JOB..........................................................................................................

01.054          THE UNORGANISED SALESPERSON PART. I.....................................................

01.055          THE UNORGANISED SALESPERSON PART. II....................................................

01.056          PHILIP KOTLER ON COMPETITIVE MARKETING P. I.........................................

01.057          PHILIP KOTLER ON COMPETITIVE MARKETING P. II SEG. 1...........................

                      PHILIP KOTLER ON COMPETITIVE MARKETING P. II SEG. 2...........................

01.059          STUCK ON QUALITY ..............................................................................................

01.060          THE DREADED APPRAISAL....................................................................................

01.062          ACHIEVING MAJOR SALES USING THE SPIN TECHNIQUE..............................

01.063          SELECTING THE PERFECT TEAM...........................................................................

01.064          BUILDING THE PERFECT TEAM ............................................................................

01.065          MEETINGS BLOODY MEETINGS (NEW VERSION)..............................................

01.066          MORE BLOODY MEETINGS (NEW VERSION)......................................................

01.067          STRAIGHT TALKING.................................................................................................

01.068          THE BALANCE SHEET BARRIER (NEW VERSION).............................................

01.070          HOW TO LOSE CUSTOMERS WITHOUT REALLY TRYING...............................

01.071          COMPLAINTS AND THE CUSTOMER....................................................................

01.072          COMPLAINTS AND QUEALITY MANAGEMENT...................................................

01.073          SELL IT TO ME: PREPARING THE WAY................................................................

01.074          SELL IT TO ME: DOING THE DEAL.........................................................................

01.075          THE UNORGANISED MANAGER.- DAMNATION (NEW VERSION)....................

01.076          THE UNORGANISED MANAGER.- SALVATION (NEW VERSION)......................

01.077          PERFORMANCE MATTERS: THE IMPORTANCE OF PRAISE............................

01.078          PERFORMANCE MATTERS: THE NEED FOR CONSTR.CRITICISM...................

01.300          SILENT SAM..............................................................................................................

01.301          THE SALES PROFESSIONALS...............................................................................

01.302          I’LL BE IN TOUCH .....................................................................................................

01.303          THE ULTIMATE CHANGE SHOW............................................................................

01.304          WHOS IN CHARGE....................................................................................................

01.305          WE CAN WORK IT OUT............................................................................................

01.306          EMPLOYEES FROM HELL.......................................................................................

01.307          CONTROL OF WORKING CAPITAL.......................................................................

01.308          IT’LL BE O.K. ON THE DAY......................................................................................

01.309          COST, PROFIT AND BREAK EVEN ........................................................................

01.310          WELCOME CUSTOMER.- PART I.- HAVE A NICE STAY.....................................

01.311          WELCOME CUSTOMER.- PART. II.- SEE YOU AGAIN SOON............................

01.312          DEPRECIATION AND INFLATION............................................................................

01.313          RETURN TO INVESTMENT......................................................................................

01.314          TRY TO SEE IT MAY WAY .......................................................................................

01.315          MANAGING LEARNING P.1......................................................................................

01.316          MANAGING LEARNING P.2  DEVELOPING SKILLS..............................................


34
19
15
55
4
11
14
10
7
9
65
20
12
18
15
26
17
22
91
9
6
8
5
9
9
11
10
9
6
9
14
18
16
14
16
15
15
17
18
22
18
10
10
45
14
31
64
20
10
17
17
115
10
9
12
9
10
10
9
9
12
25
15
19
66
31
16
19
43
21
22
91
10
14
12
10
8
11
4
11
4
7
56
6
10
10
13
8
 9
125
20
24
19
19
24
19
17
16
51
22
60
14
13
20
13
19
22
15
13
18
17
19
22
50
5
5
3
4
3
3
4
4
4
5
5
5
115
21
24
27
25
23
23

 

35

32

 

24

18

15

24

30

16

26

25

25

29

30

24

24

24

26

30

27

25

29

27

25

24

26

31

29

28

30

20

29

56

28

21

27

29

23

22

21

26

27

38

28

27

23

22

22

49

27

43

25

25

28

26

29

36

30

27

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32

24

32

25

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26

20

20

15

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28

13

26

28

23

25

23

17

20

28

25

24

 

 

 

 

 

 

 

 

01.317          WHAT IS A PENSION?                                                                              19’
01.318          FIRST AMONG EQUALS: LEADING DIVERSITY                                     21’
01.319          DO YOU THINK YOU CAN MANAGE?                                                      28’
01.320          NOT MY TYPE: VALVING DIVERSITY                                                      32’
01.321          RULE BOUND REGGIE                                                                               11’
01.322          BIG MOUTH BILLY                                                                                     16’
01.323          MOANING MINNIE                                                                                      18’
01.324          WIMPY WENDY                                                                                          17’
01.325          LAZI LINDA                                                                                                  14’
01.326          STICKY WISDOM                                                                                        31’
01.327          SPIRIT OF THE DOLPHIN                                                                            3’
01.328          TAKE IT FROM THE TOP-JOHN HARVEY-JONES                                 32’
01.329          TAKE IT FROM THE TOP-SIR JAMES GOLDSMITH                              35’
01.330          CHANGE PT1 CHANGE FOR THE BETTER                                              27’
01.331          ALL CHANGE P2- SHAPE OF THING TO COME                                     21’
01.332          LISTENING SKILLS                                                                                     13’
01.333          CREATIVITY IN MANAGE MENT                                                                37’
01.334          THE IMPORTANCE 02F MISTAKES                                                          33’
01.335          THE BAD NEWS INTERVIEW                                                                     27’
01.336          HUMOUR IS NOT A LUXURY                                                                     40’
01.337          IT’S IN THE MAIL                                                                                          25’
01.339          WHERE THERE’S A WILL                                                                           29’
01.340          THE SAFETY CATCH                                                                                   30’
01.341          BOSSES FROM HELL                                                                                 13’
01.342          THE SECRETARY AND HER BOSS.- PART. I                                           28’
01.343          THE SECRETARY AND HER BOSS.- PART. II                                          28’
01.344          THE BUSINESS LETTER BUSINESS                                                         26’
01.345          STRESS (V.A.)                                                                                              25’
01.346          LISTENING LEADERS                                                                                  30’
01.347          TELESALES: YOUR LINE OF BUSINESS                                                   28’
01.348          RULES OF EFFECTIVE COMMUNICATIONS                                             34’
01.349          SHEDDING LIGHT ON THE EUROPEAN MARKET PART. I                     20’
01.350          SHEDDING LIGHT ON THE EUROPEAN MARKET PART. II                    20’
01.351          ON YOUR BEST BEHAVIOUR                                                                     28’
01.352          THE PAPER CHASE                                                                                      32’
01.353          THE UNORGANISED MANAGER.-PART.3: LAMENTATIONS (NV)        20’
01.354          WINNING THROUGH BALDRIDGE                                                               45’
01.356          NEGOTIATING: TYING THE KNOT                                                                31’
01.357          CASE OF THE VANISHING CUSTOMERS                                                  29’
01.358          PROFITS OF DOOM                                                                                       26’
01.359          WHAT’S GOOD FOR THE SHAREHOLDER                                               29’
01.360          I WASN’T PREPARED FOR THAT                                                               30’
01.361          IF LOOKS COULD KILL (NEW VERSION)                                                  30’
01.362          CAN YOU SPARE A MOMENT? (NEW VERSION)                                     25’
01.363          HOW AM I DOING? (NEW VERSION)                                                          29’
01.364          YOU’LL SOON GET HT HANG OF IT (NEW VERSION)                              29’
01.365          MANUFACTURING STRATEGY                                                                     62’
01.366          BEYON START UP: MANAGEMENT LESSONS.- P.1                                60’
01.367          BEYON START UP: MANAGEMENT LESSONS.- P. 1 CONT                    33’
01.368          BEYON START UP: MANAGEMENT LESSONS.- P.2                                 60’
01.369          SERVICE EXCELLENCE.- P.1                                                                        41’
01.370          SERVICE EXCELLENCE.- P.2                                                                        49’
01.371          COMPETING THROUGH MANUFACTURING.- P.1.                                      50’
01.372          COMPETING THROUGH MANUFACTURING.- P.2.                                      50’
01.373          COMPETING THROUGH MANUFACTURING.- P.3.                                      50’
01.374          ENTREPRENEURS P.1                                                                                    53’
01.375          ENTREPRENEURS P.2                                                                                    32’
01.376          COMPETING THROUGH.- CUSTOMER SERVICE                                       65’
01.378          MANAGING.- FRONTLINE SERVICE.- P.1.                                                   28’
01.379          MANAGING.- FRONTLINE SERVICE.- P.2.                                                   26’
01.380          THE GRAPEVINE (NEW VERSION)                                                               29’
01.381          I’D LIKE A WORD WITH YOU (NEW VERSION)                                          27’
01.382          THAT’S SHOW BUSINESS (NEW VERSION)                                              31’
01.383          WHO SOLD YOU THIS THEN? (NEW VERSION)                                        19’
01.384          REPORT WRITING                                                                                           20’
01.385          PERSONAL BEST                                                                                              8’
01.386          TEAM SPIRIT                                                                                                   34’
01.387          IT’S YOUR CHOICE                                                                                          36’
01.388          NOBODY EVER ASKS US                                                                              28’
01.389          LESSONS FROM GEESE                                                                                 3’
01.390          THE MORNING AFTER                                                                                      2’
01.391          THROUGH THE CUSTOMER’S EYES                                                            33’
01.392          NOBODY EVER TELLS US                                                                             31’
01.393          CALL TO ORDER                                                                                             22’
01.394          PEAK PERFORMANCE ORGANISATION                                                     47’
01.395          DEMANDING CUSTOMERS                                                                            25’
01.396          BELBIN PREVIEW TAPE                                                                                 55’
01.397          MANAGING WITH ENGLISH                                                                            41’
01.398          PROJECT MANAGEMENT SUMMARY                                                          14’
01.399          THE HIDDEN MIND                                                                                            46’
01.400          PROJECT MANAGEMENT                                                                               28’
01.401          ON THE RECEIVING END                                                                                 30’
01.402          DOES THE TEAM WORK                                                                                 20’

02.001          GATE CONTROL OF PEDESTRIANS                                                             18’
02.002          GATE CONTROL OF VEHICLES                                                                     22’
02.003          PATROLLING                                                                                                    20’
02.017          AND THEN THERE WERE TWO                                                                     24’
02.018          MIND YOUR BACK                                                                                           19’
02.019          I CAN’T SEE                                                                                                      24’
02.020          TOXIC HAZARDS IN INDUSTRY                                                                    24’
02.021          THINK FIRE: PART. I                                                                                        18’
02.022          THINK FIRE: PART. II                                                                                       18’
02.023          TO SEE ANOTHER DAY                                                                                  16’
02.024          I WAS ONLY DOING MY JOB                                                                         24’
02.025          THE NOISE WAS DEAFENING                                                                        23’
02.300          SECURITY TRAILER                                                                                        11’

03.005          ONE SMALL STEP                                                                                           29’
03.007          THE INSIDE TRACK                                                                                         18’
03.008          PASS IT ON                                                                                                      11’
03.012          APPLAUSE                                                                                                        26’
03.018          KEEPING THE MONKEY OFF YOUR BACK                                                   30’
03.024          OBJECTION HANDLING: OVERCOMING ...                                                  18’
03.300          HOW TO WIN CUSTOMERS AND KEEP THEM FOR LIFE                         28’
03.301          ANIMAL CRACKERS                                                                                       15’
03.302          I’LL NEVER FORGET WAT΄S HIS NAME  - MAL -                                       23’
03.303          MAKING QUALITY WORK                                                                              20’
03.304          THE SUPERVISOR’S ROLE IN COST CONTAINMENT                              23’
03.305          EXPLOSIVE SITUATIONS: DEFUSING...                                                      23’
03.306          DEALING WITH DIFFICULT PROSPECTS                                                    28’

04.003          MANAGING MOTIVATION                                                                              11’
04.005          MASLOW'S HIERARCHY OF NEEDES                                                         15’
04.006          THE PEOPLE FACTOR                                                                                   11’
04.007          THEORY "X" AND THEORY "Y"                                                                    11’
04.008          TELEPHONE TALK                                                                                          15’
04.009          SO WHO'S PERFECT?                                                                                   14’
04.010          AS OTHERS SEE US                                                                                       10’
04.011          MANAGER OF THE YEAR                                                                               22’
04.012          LEADERSHIP EDGE                                                                                         18’
04.016         THE HIDDEN CUSTOMER 19’
04.018         MANAGING DIFFICULT CUSTOMERS 1.2.3...   20’
04.022         DEALING WITH ANGRY CUSTOMERS      19’
04.026         EFFECTIVE CALL MANAGEMENT 27’
04.031          THE ELEPHANT                                                                                                  6’
04.032          OVERMANAGEMENT                                                                                      10’
04.035          HENRY: OR THE MAN WHO HATED CHANGE                                            12’
04.300          EVERYONE CAN BE A LEADER                                                                     15’
04.301          WHAT CUSTOMERS WANT                                                                          21’
04.302          SERVING CUSTOMERS WITH DISBILITIES                                                15’
04.303          THE CASE OF THE BROKEN SHOE                                                                3’
04.304          SOMETHING VENTURED, NOTHING GAINED                                               1’
04.305          PROMISES, PROMISES                                                                                   1’
04.306          THE MULTICULTURAL CUSTOMER                                                            21’
04.307          GEORGE BAILEY TAKE A RISK                                                                  11’

05.001          FINDING TIME                                                                                                28’
05.003          LEARNING TO THINK LIKE A MANAGER                                                  25’
05.012          COMMUNICATION: THE NONVERBAL AGENDA                                     21’
05.013          VERBAL COMMUNICATION: THE POWER OF WORDS                        30’
05.015          CREATIVE PROBLEM SOLVING                                                                27’
05.016          DELEGATING                                                                                                 30’
05.024          THE POWER OF LISTENING                                                                       24’
05.034          THE PYGMALION EFFECT                                                                           30’
05.038          REMEMBER ME                                                                                            10’
05.040          MANAGING STRESS                                                                                    35’
05.041          DECISIONS                                                                                                    28’
05.042          TEAM BUILDING                                                                                            28’
05.049          THE GALATEA EFFECT                                                                                 25’
05.055          THE ABILENE PARADOX                                                                             27’
05.062          IT IS A DOG WORLD                                                                                     21’
05.063          LEADERSHIP AND THE NEW SCIENCE                                                     26’
05.064          WHEN THE ENEMY IS US                                                                            26’
05.065          CREDIBILITY II                                                                                               42’
05.066          THE LEADERSHIP CALLANGE                                                                    26’
05.067          RACE WITHOUT A FINISH LINE                                                                  12’
05.070          AND WHEN YOU FALL                                                                                   5’
05.071          THE ATTITUDE VIRUS 2E                                                                             31’
05.073          CLIFF’S CUSTOMER SERVICE ADVENTURE                                            16’
05.074          TEAMWORK IN CRISIS                                                                                 31’
05.075          A PEACOCK IN THE LAND OF PENGUINS                                                 11’
05.076          PIGEON – HOLED IN THE LAND OF PENGUINS                                       11’
05.077          WE ARE IN THE SAME TEAM REMEMBER?                                              25’
05.300          SPEAKING EFFECTIVELY                                                                              21’
05.301          COACHING                                                                                                       24’
05.302          MOTIVATION: THE CLASSIC CONCEPTS                                                  20’
05.303          MINING GROUP GOLD                                                                                    24’
05.304          AN INVISIBLE MAN MEETS THE MUMMY                                                   19’
05.305          AN INVISIBLE MAN MEETS THE MUMMY (VERSION HEALTHCARE)     21’
05.306          THE CALL OF THE MUMMY                                                                            20’
05.307          TEAM BUILDING (SECOND EDITION)                                                           19’
05.308          TAKING CHARGE OF CHANGE (HEALTHCARE VERSION)                        20’
05.309          VERBAL COMMUNICATION THE POWER OF WORDS (ED.REVISED)   30’
05.310          TEAM CREATIVITY                                                                                           21’
05.311          LESSONS FROM THE NEW WORKPLACE                                                  24’
05.312          DELEGATING FOR DIEHARDS                                                                        20’
05.313          DEALING WITH CONFLICT                                                                              21’
05.314          HOW IN HELL DO WE MANAGE?                                                                  10’
05.315          HOW TO MAKE QUEALITY... FAIL                                                                 20’
05.316          THE FAIRNESS FACTOR: HOW TO RECRUIT...                                           23’
05.317          THE FAIRNESS FACTOR: HOW TO MANAGE PERFORMANCE                20’
05.318          THE FAIRNESS FACTOR: HOW TO MANAGE EMPLOYEE                        22’
05.319          THE POWER OF FUTURE CONVERSATION                                                18’
05.320          ALLIANCE BUILDING                                                                                      15’
05.321          RIDING THE WAVE.- STRATEGIES FOR CHANGE                                     17’
05.322          WHEN THE COACH IS YOU                                                                           18’
05.323          COURAGEOUS FOLLOWERS, COURAGEOUS LEADERS                       22’
05.324          COMMUNICATING NON DEFENSIVELY (REVISED)                                   20’
05.325          PRODUCTIVITY AND THE SELF.FULFILLING PROPHCY:THE PIGM.E.   27’
05.326          SPEAKING EFFECTIVELY... TO ONE OR ONE THOUSAND                      24’
05.327          THE CURSE OF THE VANISHING EMPLOYEES: HOW TO RETAIN         20’
05.328          LESSONS FROM THE NEW CLASSROOM                                                 19’
05.329          DISCIPLINE WITHOUT PUNISHMENT (REVISED VERSION)                    22’
05.330          COACHING FOR TOP PERFORMANCE                                                        29’
05.331          TAPPING INTO YOUR CREATIVITY                                                              30’
05.332          SUCCESSFUL NEGOTIATING                                                                        27’
05.333          TEAM PLANNING: RELATION SHIP DIAGRAM                                          18’
05.334          TEAM PLANNING: TREE DIAGRAM AND PROCESS – DEC.PROG.CH.  15’

06.001          TRAINING SALESMEN ON THE JOB                                                           21’
06.002          FAULTS ANALYSIS                                                                                        14’
06.004          SERVES YOU RIGHT                                                                                      25’
06.005          STUDIES IN SELLING                                                                                     25’
06.007          HOW TO CLOSE THE SALE                                                                          27’
06.008          PERSUADING PEOPLE TO BUY                                                                   26’
06.010          STARTING THE INTERVIEW                                                                          20’
06.013          TROUBLE WITH WORDS                                                                              22’
06.014          HANDLING CUSTOMER COMPLAINTS                                                       25’
06.015          USING THE TELEPHONE                                                                               27’
06.017          AFTER THE SALE WAS OVER                                                                      21’
06.018          MANAGING SALESMEN                                                                                 20’
06.019          ART OF TEAM BUILDING                                                                               19’
06.020          ART OF NEGOTIATING                                                                                   29’
06.021          ART OF TWO WAY COMMUNICATION                                                       20’
06.023          THE CHALLENGE OF OBJECTIONS                                                             25’
06.024          SUCCESSFUL SUPERVISOR                                                                        30’
06.025          A MATTER OF METHOD                                                                                 25’
06.026          VALUE FOR MONEY                                                                                        25’
06.028          TIME WELL SPENT                                                                                          25’
06.029          PURSUIT OF EFFICIENCY                                                                                24’
06.031          WINNING GAME                                                                                               19’
06.032          YOU'VE GOT YOUR JOB I'VE GOT MINE                                                     21’
06.033          COMMUNICATING WITH A GROUP                                                              26’
06.037          SELLING STEP BY STEP I                                                                              30’
06.038          SELLING ON THE TELEPHONE                                                                      20’
06.039          OH! WHAT A LOVELY REPORT                                                                     28’
06.041          WHO KILLED THE SALE?                                                                               25’
06.043          PROBLEM SOLVING BASIC PRINCIPLES                                                   23’
06.044          PROBLEM SOLVING CASE STUDY                                                               23’
06.045          WHEEL CHAIR                                                                                                  15’
06.046          TIME TO THINK                                                                                                 20’
06.049          CLASSICAL CHANGE                                                                                      18’
06.050          SELLING STEP BY STEP II                                                                             52’
06.051          SELLING FINANCIAL SERVICES                                                                    38’
06.053          WHO KILLED THE CUSTOMER                                                                     33’
06.054          YOUR PLACE IN TOTAL QUALITY                                                                30’
06.055          REASON TO BUY II                                                                                           40’
06.058          SELLING BENEFITS II                                                                                       30’
06.300          THE WILL TO WORK (NV)                                                                              23’
06.301          GETTING THE BUSINESS I                                                                              52’
06.302          GETTING THE BUSINESS II                                                                             10’
06.303          GETTING THE BUSINESS III                                                                            48’
06.304          WHO ARE YOU BY THE WAY                                                                         25’
06.305          THE CHALLENGE OF OBJECTIONS (NV)                                                     25’
06.306          THE CHALLENGE OF OBJECTIONS SUMMARY                                         10’
06.307          TEAMWORK THE PLAY                                                                                  29’
06.308          CLOSING TECHNIQUES                                                                                  31’
06.309          PROSPECTING FOR MORE SALES                                                              25’
06.310          PROSPECTING FOR MORE SALES SUMMARY                                            6’
06.311          DEBT COLLECTION BY TELEPHONE                                                           25’
06.312          DEBT COLLECTION BY TELEPHONE SUMMARY                                         8’
06.313          CUSTOMER CARE SHORT-CUTS                                                                  22’

10.001          HOW TO STOP TELEPHONE TENNIS                                                             9’
10.002          HOW TO TREAT EVERY CALLER AS A WELCOME GUEST                        9'
10.003          OUTGOING CALLS                                                                                             16’
10.004          FIVE FORBIDDEN PHRASES                                                                            18’
10.005          HOW TO HANDLE THE IRATE... CUSTOMERS                                             10’   

13.001          MODULE I.‑ SERVICE LEADERSHIP                                                              36’
13.002          MODULE 2.‑ GETTING ORGANISED TO SERVE                                           37’
13.003          MODULE 3.‑ SELECTING FOR SERVICE                                                       35’
13.004          MODULE 4.‑ SUPERVISING FOR SERVICE                                                   39’
13.005          MODULE 5.‑ SERVING PEOPLE                                                                      37’
13.006          MODULE 6.‑ FINDING OUT THE NEEDS                                                         38’
13.007          MODULE 7.‑ UNHAPPY CUSTOMERS                                                           31’
13.008          MODULE 8.‑ SERVICE BURNOUT                                                                   18’

17.003          SID STORY                                                                                                         20’
17.011          YOU ARE NOT LISTENING                                                                               21’
17.012          YOU ARE NOT COMMUNICATING                                                                  18’
17.014          MANAGING PEOPLE                                                                                         19’
17.301          OFFICE SAFETY                                                                                                 19’
17.302          BUSINESS WRITING: GETTING STOUTED                                                    19’
17.303          PERFORMANCE APPRAISAL                                                                          20’

18.001          TELEPHONE PERFECTION                                                                              21’
18.002          TEAMS AND LEADERS                                                                                     21’
18.003          QUALITY – THE ONLY WAY                                                                             29’
18.004          30 WAYS TO MAKE MORE TIME                                                                    26’
18.005          IN THE CUSTOMER’S SHOES                                                                         23’
18.006          SAY WHAT YOU WANT                                                                                    26’
18.007          MORE THAN A GUT FEELING                                                                           21'
18.008          MANAGING WANDERING AROUND                                                                25’
18.009          THE APPRAISAL INTERVIEW                                                                          28'
18.010          IDEAS INTO ACTION                                                                                         10’
18.011          TEN TRAINING TIPS                                                                                           38’
18.012          DOUGHNUT ORGANISATION                                                                           32’
18.013          THE BLUE MOVIE                                                                                              15’
18.300          THE GREEN MOVIE                                                                                            16’
18.301          THE RED MOVIE                                                                                                 17’
18.302          BODY LANGUAGE AT WORK.- FOR MANAGERS                                         15’
18.303          BODY LANGUAGE AT WORK.- FOR SALESPEOPLE                                   15’
18.304          BODY LANGUAGE AT WORK.- FOR THE FRONTLINE                                 15’
18.305          BODY LANGUAGE AT WORK.- CORE PROGRAMME                                  23’
18.306          TARGETING FOR PERFOMANCE                                                                     40’
18.307          A GOOD PERSON TO DO BUSINESS WITH                                                  27’
18.308          THE APPRAISAL INTERVIEW APPRAISEE VERSION (NEW VERSION)   40’
18.309          THE APPRAISAL INTERVIEW (NEW VERSION)                                           40’
18.310          MOTIVATING THE TEAM                                                                                   30’
18.311          KEEPING CUSTOMERS COOL                                                                         30’
18.312          WINNING TOMORROW’S CUSTOMERS PREVIEW                                     25’
18.313          THE KINGDOM WAS LOST                                                                              21’
18.314          MAKING TIME                                                                                                     25’
18.315          WORKING WITH AGGRESSION                                                                      40’
18.316          THE PROJECT                                                                                                   35'
18.317          CONFLICT: WITH PHILLIP HODSON                                                              88'
18.318          AUDITOR IN COURT                                                                                          51’
18.319          TIME BOMB                                                                                                        33’
18.320          SUPERSALESMAN                                                                                           38’
18.321          CLIENT & PROFESSIONAL WORKING TOGETHER                                     32’
18.322          FEEDBACK FOR PERFORMANCE SKILLS FILE                                            39’
18.323          MEMORIES ARE MADE OF THIS                                                                     18’
18.324          A TEMINAL CASE                                                                                               42’
18.325          FRAUD                                                                                                                  30’
18.326          EMPOWERMENT IN ACTION                                                                           32’
18.327          TOO LATE                                                                                                           27’
18.328          THE EMPOWERING MANAGER                                                                        32’
18.329          FAIR’S FAIR EQUAL OPPORTUNITIES FOR ALL                                          81’
18.330          BEING EMPOWERED MAKING A DIFFERENCE                                             30’
18.331          FEEDBACK FOR PERFORMANCE                                                                    26’
18.332          TO BOLDLY GO                                                                                                  14’
18.333          A WIDOW’S STORY (NEW VERSION)                                                            29’
18.334          FEEDBACK SKILLS WITH COMMENTARY                                                    21’

 

26.003     FLIGHT OF THE BUFFALO                                                                                       31’ 
26.004     THE BLAME GAME                                                                                                   12’
26.008     SOARING WITH THE PHOENIX                                                                              32’
26.009     EMOTIONAL INTELLIGENCE                                                                                   70’ 
26.300     MARS & VENUS IN THE WORKPLACE                                                                 39’ 
26.301     MANAGEMENT SKILLS SERIES: INTERVIEWING                                                31’
26.302     MANAGEMENT SKILLS SERIES: NEGOTIATING                                                  29’ 
26.303     TEAMWORK: PRINCIPALS OF SUCCESSFUL TEAMS                                       13’ 
26.304     ONE TO ONE FUTURE                                                                                               44’ 
26.305     IDG93F TOOLS FOR QUALITY: IDEA GENERATION                                            15’ 
26.306     CREATING INNOVATIONS                                                                                        29’ 
26.307     INSPIRING INNOVATIONS                                                                                        27’  
26.308     THE RE-ENGINEERING ROADMAP: A HOW-TO APPROACH                              54’   
26.309     THE FORCE OF VALUE                                                                                              22’ 
26.310     TEAM PLANNING: RELATIONSHIP DIAGRAM                                                       17’  
26.311     TEAM PLANNING: TREE DIAGRAM                                                                         14’  
26.312     HUMAN EDGE SERIES PREVIEW.- (P1=65’ + P2=53’)                                      118’ 
26.313     INTEGRATED MANAGEMENT – BASIC TOOLS                                                     55’            
26.314     INTEGRATED MANAGEMENT – PLANNING TOOLS                                              46’      
26.315     CHANGE MANAGEMENT: TURNING OBSTACLES INTO OPORTUNITIES          36’  
26.316     IN THE LINE OF DUTY (EPISODES 23-32)                                                               90’ 
26.317     FORGET FOR SUCCESS                                                                                             21’      
26.318     KEEPING THE VISION ALIVE WITH ANN BANCROFT                                           27’ 
26.319     TOTAL QUALITY  (BC=30’ + APS=32’ + SDE=26’ + TU=26’)                            114’
26.320     TEACHING THE ELEPHANT TO DANCE TODAY                                                     40’  

34.001     DELIVERY SKILLS                                                                                                      20’  
34.002     VISUALS                                                                                                                      14’
34.003     STAGING                                                                                                                      11’
34.004     LARGE GROUP PRESENTATIONS                                                                            8’
34.005     QUESTIONS AND ANSWERS                                                                                     7’