00.01X THE PANEL
INTERVIEW.................................................................................................
00.01A THE
PANEL......................................................................................................................
00.01B THE
APPLICANT............................................................................................................
00.02X WHAT IS
NEGOTIATION?..............................................................................................
00.02A WHAT IS
NEGOTIATION?.............................................................................................
00.02B PREPARATION &
PLANNING......................................................................................
00.02C THE LANGUAGE OF
NEGOTIATION......................................................................... .
00.02D DEVELOPING CREATIVE
ALTERNATIVES...............................................................
00.02E REACHING
AGREEMENT............................................................................................
00.02F
SUMMARY.......................................................................................................................
00.03X PERFORMANCE MANAGEMENT
SERIES...................................................................
00.03A APPRAISAL
INTERVIEW...............................................................................................
00.03B SURVIVING THE APPRAISAL
INTERVIEW...............................................................
00.03C THE PERFORMANCE
REVIEW..................................................................................
00.03D PERFORMANCE
COUNCELLING.............................................................................
00.04A YOURE
FIRED!................................................................................................................
00.05A
MOTIVATION...................................................................................................................
00.06A TEAM DEVELOPMENT &
MAINTENANCE..................................................................
00.07X SHORT SOLUTIONS BY LOIS
GRANT........................................................................
00.07A RESOLVING
CONFLICT...............................................................................................
00.07B DISCIPLINE
INTERVIEW..............................................................................................
00.07C APPRAISAL
INTERVIEW...............................................................................................
00.07D
INDUCTION....................................................................................................................
00.07E MANAGING
CHANGE....................................................................................................
00.07F
COMMUNICATION.........................................................................................................
00.07G
SUPERVISION...............................................................................................................
00.07H
MOTIVATION...................................................................................................................
00.07I
DELEGATION..................................................................................................................
00.07J COUNSELLING
INTERVIEW........................................................................................
00.07K TERMINATION
INTERVIEW.........................................................................................
00.08A STRATEGIC
PLANNING.................................................................................................
00.09A WHAT IS
BENCHMARKING?........................................................................................
00.10A WHAT IS ENTERPRISE
BARGAINING?.......................................................................
00.11A WHAT IS SEXUAL
HARASSMENT?............................................................................
00.12A WORKPLACE
HARASSMENT......................................................................................
00.13A MANAGING
DIVERSITY..................................................................................................
00.14A AN EQUAL
CHOICE........................................................................................................
00.15A GIVING & RECEIVING
FEEDBACK................................................................................
00.16A 10 SINS OF
COMMUNICATION....................................................................................
00.17A REVOLVING DIFFICULT
SITUATIONS.........................................................................
00.18A WRITING FOR
BUSINESS..............................................................................................
00.19A ON THE BRINK OF
PERFECTION..................................................................................
00.20A DO IT
RIGHT.....................................................................................................................
00.21X DEALING WITH STRESS MODULES ONE AND
TWO...............................................
00.21A MOD. 1 - WHAT IS
STRESS?.......................................................................................
00.21B MOD. 2 - STRESS
BUSTERS......................................................................................
00.22X TOTAL QUALITY SERVICE
SERIES.............................................................................
00.22A MANAGING FRONTLINE
STAFF..................................................................................
00.22B WORKING ON THE
FRONTLINE................................................................................
00.22C MANAGING INTERNAL CUSTOMER
SERVICE.......................................................
00.22D 7 SINS OF INTERNAL CUSTOMER
SERVICE.........................................................
00.23X CUSTOMER SERVICE
SERIES.....................................................................................
00.23A CALMING THE IRATE
CUSTOMER............................................................................
00.23B BODY
LANGUAGE.........................................................................................................
00.23C BENEFITING FROM
COMPLAINTS............................................................................
00.23D QUESTIONING FOR
CLARITY....................................................................................
00.23E MEETING &
GREETING................................................................................................
00.23F ITS UP TO
YOU..............................................................................................................
00.23G BODY LANGUAGE OVER THE
PHONE.....................................................................
00.23H SATISFIED
CUSTOMERS.............................................................................................
00.23I THE SINS OF CUSTOMER
SERVICE.........................................................................
00.23J WHOS TO
BLAME..........................................................................................................
00.24A INTERNAL CUSTOMER
SERVICE................................................................................
00.25A TELEPHONE
EXCELLENCE..........................................................................................
00.26X THE PERFECT
ANSWER...............................................................................................
00.26A PROGRAMME
1..............................................................................................................
00.26B PROGRAMME
2..............................................................................................................
00.26C PROGRAMME
3..............................................................................................................
00.27X TELEPHONE
SELLING...................................................................................................
00.27A VIDEO
ONE....................................................................................................................
00.27B VIDEO
TWO....................................................................................................................
00.28X 10 MINUTES
MOTIVATORS.........................................................................................
00.28A HOW TO SELL
YOURSELF.........................................................................................
00.28B HANDLING PRICE
OBJECTIONS..............................................................................
00.28C
PROSPECTING.............................................................................................................
00.28D TURNING CUSTOMERS INTO
CLIENTS.................................................................
00.28E ILL THINK ABOUT
IT....................................................................................................
00.28F INTRODUCTION TO
SELLING....................................................................................
00.28G GONNA BE A BIG WHEEL
SOMEDATY.....................................................................
00.28H
CLOSING........................................................................................................................
00.28I NEVER GIVE
UP.............................................................................................................
00.28J NO
EXCUSES.................................................................................................................
00.29X CONSULTATIVE
SELLING.............................................................................................
00.29A
INTRODUCCTION.........................................................................................................
00.29B TALK LESS,SELL
MORE..............................................................................................
00.29C QUALIFYING
SKILLS.....................................................................................................
00.29D THE BUYING
DECISION..............................................................................................
00.29E HANDLING
OBJECTIONS............................................................................................
00.29F COMPLETING THE
SALE..............................................................................................
00.30X BALANCING THE
SALE..................................................................................................
00.30A THE FOUR SALES
STYLES..........................................................................................
00.30B BREAKING THE SLAP
CYCLE.....................................................................................
00.30C ELEPHANT
HUNTING..................................................................................................
00.30D KEEP
TABS.....................................................................................................................
00.30E HANDLING
OBJECTIONS.............................................................................................
00.30F
CLOSING..........................................................................................................................
00.31A BENEFIT
SELLING............................................................................................................
00.32A MANAGING YOUR TIME MORE
EFFECTIVELY............................................................
00.33A HOW TO MAKE YOUR ADVERTISING $ WORK
HARDER........................................
00.34A CHECK THAT CASH, CASH THAT
CHEQUE...............................................................
00.35X THE LEADERSHIP
KIT....................................................................................................
00.35A ITS NOT MY
FAULT!......................................................................................................
00.35B
EMPOWERMENT...........................................................................................................
00.35C
CHANGE..........................................................................................................................
00.35D
LEADERSHIP.................................................................................................................
00.36A HANDLING ANGRY CUSTOMERS OVER THE
PHONE..............................................
00.37A HOW TO SAY NO AND MAINTAIN CUSTOMER
SERVICE........................................
00.38A WHEN HARRY COACHED
SALLY.................................................................................
00.39A SHOWTIME: THE NEW
ORGANISATION.....................................................................
00.40A EVERYBODYS IN
SALES..............................................................................................
00.41A EVERYBODYS IN CUSTOMER
SERVICE....................................................................
00.42A DEALING WITH CUSTOMER
AGGRESSION...............................................................
00.43A WHAT DID I DO
WRONG?.............................................................................................
00.44X BUSINESS SKILLS SESSION
STARTERS..................................................................
00.44A SUCCESS IN SMALL
BUSINESS.................................................................................
00.44B
PLANNING........................................................................................................................
00.44C
STRUCTURE...................................................................................................................
00.44D BUSINESS
FINANCE......................................................................................................
00.44E COST, PROFIT &
BREAKEVEN.....................................................................................
00.44F
MARKETING......................................................................................................................
00.44G MARKETING.- ADVERTISING &
PROMOTION...........................................................
00.44H MARKETING: THE MARKETING
PLAN........................................................................
00.44I
EXPORTING.......................................................................................................................
00.44J LEGAL
OBLIGATIONS.....................................................................................................
00.44K MANAGING
PEOPLE.......................................................................................................
00.44L MONITORING BUSINESS
PERFOMANCE..................................................................
00.45X SALES
MEETING..............................................................................................................
00.45A QUESTIONING
SKILLS..................................................................................................
00.45B GOAL
SETTING..............................................................................................................
00.45C PSYCOLOGY OF
SELLING...........................................................................................
00.45D HABITS, SYSTEMS,
COMMITMENTS..........................................................................
00.45E TARGET
MARKETING....................................................................................................
00.45F NEGOTIATION
SKILLS...................................................................................................
00.200
TEAM BUILDING........................................................................................................
00.201
SITUATIONAL STYLE OF
LEADERSHIP.................................................................
01.001 SHOW
BUSINESS....................................................................................................
01.003 IN TWO
MINDS..........................................................................................................
01.004 THE
MEETING OF MINDS.........................................................................................
01.005 AWKWARD
COSTUMERS........................................................................................
01.009 THE
BALANCE SHEET BARRIER............................................................................
01.010 WHEN I'M
CALLING YOU.........................................................................................
01.011
SUCCESS AT SELLING.‑ P. I.‑ THE PREPARATION............................................
01.012
SUCCESS AT SELLING.‑ P. II.‑ THE PRESENTATION.........................................
01.013 SUCCESS
AT SELLING.‑ P. III.‑ DIFFICULT COSTUMERS..................................
01.014 SUCCESS
AT SELLING.‑ P. IV.‑ CLOSING THE SALE.........................................
01.015 HOW NOT
TO EXHIBIT YOURSELF........................................................................
01.016 WILL YOU
ANSWER TRUE?...................................................................................
01.017 THE COLD
CALL.......................................................................................................
01.018 THE
UNORGANISED MANAGER.‑ P. I.‑ DAMNATION..........................................
01.019 THE
UNORGANISED MANAGER.‑ P. II.‑ SALVATION..........................................
01.020 BUDGETING...............................................................................................................
01.021 I'D LIKE
A WORD WITH YOU..................................................................................
01.022 MAKING
YOUR CASE...............................................................................................
01.028 THE
TELEPHONE BEHAVIOUR...............................................................................
01.029 MORE
BLOODY MEETINGS ....................................................................................
01.030 CAN YOU
SPARE A MOMENT?..............................................................................
01.031 THE
GRAPEVINE.......................................................................................................
01.032
HOW AM I DOING?...................................................................................................
01.033 MAN HUNT.................................................................................................................
01.034 YOULL
SOON GET THE HANG OF IT (V.A.).........................................................
01.035
DECISIONS, DECISIONS..........................................................................................
01.037 MEETINGS
BLOODY MEETINGS.............................................................................
01.038 THE
UNORGANISED MANAGER.‑ P. III.‑ LAMENTATIONS.................................
01.039 THE
UNORGANISED MANAGER.‑ P. IV.‑ REVELATIONS....................................
01.040 IN SEARCH OF
EXCELLENCE.................................................................................
01.041 IF LOOKS
COULD KILL...........................................................................................
01.042
PRESCRIPTION FOR COMPLAINTS......................................................................
01.043 FROM NO
TO YES......................................................................................................
01.044 THE
COMPETITIVE SPIRIT......................................................................................
01.045
NEGOTIATING. PROFITABLE SALES.‑ P. I.‑ PREPARATION.............................
01.046
NEGOTIATING. PROFITABLE SALES.‑ P. II.‑ NEGOTATION...............................
01.047 THE
CUSTOMER IS ALWAYS DWIGHT.................................................................
01.048 THINK OR
SINK.........................................................................................................
01.049 GRIME
GOES GREEN................................................................................................
01.050 THE
HELPING HAND.................................................................................................
01.051 TALKIN TO
THE TEAM..............................................................................................
01.052 WHEN CAN
YOU START..........................................................................................
01.053 AN INSIDE
JOB..........................................................................................................
01.054 THE
UNORGANISED SALESPERSON PART. I.....................................................
01.055 THE UNORGANISED SALESPERSON PART.
II....................................................
01.056 PHILIP
KOTLER ON COMPETITIVE MARKETING P. I.........................................
01.057 PHILIP
KOTLER ON COMPETITIVE MARKETING P. II SEG. 1...........................
PHILIP KOTLER ON COMPETITIVE MARKETING P. II SEG. 2...........................
01.059 STUCK ON
QUALITY ..............................................................................................
01.060 THE
DREADED APPRAISAL....................................................................................
01.062 ACHIEVING
MAJOR SALES USING THE SPIN TECHNIQUE..............................
01.063 SELECTING
THE PERFECT TEAM...........................................................................
01.064 BUILDING
THE PERFECT TEAM
............................................................................
01.065 MEETINGS
BLOODY MEETINGS (NEW VERSION)..............................................
01.066 MORE
BLOODY MEETINGS (NEW VERSION)......................................................
01.067 STRAIGHT
TALKING.................................................................................................
01.068 THE
BALANCE SHEET BARRIER (NEW VERSION).............................................
01.070 HOW TO
LOSE CUSTOMERS WITHOUT REALLY TRYING...............................
01.071
COMPLAINTS AND THE CUSTOMER....................................................................
01.072
COMPLAINTS AND QUEALITY MANAGEMENT...................................................
01.073 SELL IT
TO ME: PREPARING THE WAY................................................................
01.074 SELL IT
TO ME: DOING THE DEAL.........................................................................
01.075 THE UNORGANISED MANAGER.- DAMNATION (NEW
VERSION)....................
01.076 THE UNORGANISED MANAGER.- SALVATION (NEW
VERSION)......................
01.077 PERFORMANCE
MATTERS: THE IMPORTANCE OF PRAISE............................
01.078 PERFORMANCE MATTERS: THE NEED FOR
CONSTR.CRITICISM...................
01.300 SILENT
SAM..............................................................................................................
01.301 THE SALES
PROFESSIONALS...............................................................................
01.302 ILL BE
IN TOUCH .....................................................................................................
01.303 THE
ULTIMATE CHANGE SHOW............................................................................
01.304 WHOS IN
CHARGE....................................................................................................
01.305 WE CAN
WORK IT OUT............................................................................................
01.306 EMPLOYEES
FROM HELL.......................................................................................
01.307 CONTROL
OF WORKING CAPITAL.......................................................................
01.308 ITLL BE
O.K. ON THE DAY......................................................................................
01.309 COST,
PROFIT AND BREAK EVEN ........................................................................
01.310 WELCOME
CUSTOMER.- PART I.- HAVE A NICE STAY.....................................
01.311 WELCOME
CUSTOMER.- PART. II.- SEE YOU AGAIN SOON............................
01.312
DEPRECIATION AND INFLATION............................................................................
01.313 RETURN TO
INVESTMENT......................................................................................
01.314 TRY TO
SEE IT MAY WAY .......................................................................................
01.315 MANAGING
LEARNING P.1......................................................................................
01.316 MANAGING
LEARNING P.2
DEVELOPING
SKILLS..............................................